Most companies have invested heavily in automating their back office. HR teams use HCM and HRIS systems to manage employee files, track PTO, and handle benefits. Finance automates payroll and reimbursements. IT provisions laptops and access. These tools are efficient... for desk jobs.
But they don’t reach the floor, the field or the folks doing frontline work.
Frontline teams still rely on whiteboards, shift meetings, printed checklists, and memory to manage the real work of the business. The tools used to automate the back office never made it to the frontline, where missed tasks, unclear handoffs, and communication breakdowns have real operational costs.
That’s where frontline automation comes in.
Back office automation handles:
New hire forms and digital signatures
Time-off approvals
Benefits enrollment and open enrollment tracking
Policy acknowledgments and compliance logging
Performance review notifications
Payroll and timekeeping integrations
This automation supports HR, finance, and legal needs. It ensures documentation is in place and deadlines are met for administrative processes. It doesn’t deliver instructions to a technician. It doesn’t assign cleaning to a janitorial team. It doesn’t escalate a failed inspection to maintenance.
It stops short of where work actually happens.
Frontline automation doesn’t just record what happened after the fact. It shapes what happens next. It assigns work, delivers updates, and ensures nothing falls through the cracks.
Here’s just some examples of valuable frontline automation:
Task Scheduling
Automate recurring responsibilities, things like equipment checks, cleanings, and safety inspections, across shifts, teams, and sites.
Real-Time Task Delivery
Push the right task to the right person or role at the right time, without needing a desk, login, or email.
Trigger-Based Actions
Failed audit? Broken equipment? UnDesked can automatically trigger follow-up tasks or escalate to the right team.
Escalations & Alerts
Missed deadlines or incomplete tasks don’t disappear. Instead they’re flagged and escalated to supervisors or leads.
Workflow Visibility
See what’s in progress, what’s completed, and what’s overdue in real time-organized by site, team, or role.
Multi-department Use
Safety, quality, operations, maintenance, logistics, etc. Any department can build and run its own workflows. All in one system.
No Desk, No Problem
Access via touchscreen displays, QR codes, mobile devices, or any shared access point. Designed for frontline use, not retrofitted.
Back office automation improves documentation. Frontline automation improves execution, which helps companies reduce missed work, ensure accountability, and keep operations moving without relying on meetings, memory, and manual memorialization.