Support
Support that does not end at go-live.
Lifetime support, a customer success partner who knows your floor, training for every new admin, and hardware that is replaced if it ever breaks. All part of the subscription, not an upsell.
Built multilingual, so help reaches your workers in their language, not just your office.
You are never on your own after launch.
Support, training, ongoing workflow building, and hardware replacement are all included.
Lifetime support, included
Help from a real team that knows the platform and your configuration, for as long as you run UnDesked. Not a tier you upgrade into.
A partner who knows your floor
A named customer success contact who learns your operation, reviews adoption with you, and keeps building what comes next.
Hardware, warrantied for life
If a kiosk ever breaks, we ship a replacement. Hardware support and replacement are part of your subscription, not billed extra.
Customer success
More partner than vendor.
You are not buying a license and disappearing into a ticket queue. A dedicated success partner learns your operation, reviews how adoption is going, and keeps building with you as the floor changes.
- Regular reviews of adoption and what to improve next
- New workflows built for you as your processes change
- A direct line to a person who knows your account
What lifetime support actually covers.
Not a help desk you hope picks up. A team that builds with you, trains your people, and keeps the platform healthy.
A real support team
Reach a person who knows the platform and your setup through the in-app Support button or email. No bots, no tiers to climb to get a human.
A customer success partner
Regular check-ins to review adoption, optimize what is live, and plan what is next. Someone who learns how your operation actually runs.
A workflow engineer
A dedicated workflow engineer builds new forms and workflows for you after go-live. Configuration help is part of the relationship, not a professional-services invoice.
Admin training
Onboard new admins, run refreshers, and share best practices so your team stays confident as it grows and as roles turn over.
Knowledge base and guides →
Step-by-step help, how-tos, and the practical digital transformation guide, available any time for self-serve answers.
We keep IT connected
SSO and directory sync stay healthy with help on hand. If provisioning drifts or a secret expires, support gets it back in sync.
One platform, one support team. One place to call instead of a stack of point-tool vendors.
Four ways to get an answer.
A quick fix or a bigger project, there is a clear path for each.
Submit a support ticket →
File a ticket from the web form or the in-app Support button. It routes to the team that already knows your setup.
Your success partner
Reach out to your success partner directly for reviews, optimization, and anything bigger than a quick fix. You can always reach them at support@undesked.com as well.
Help center, any time →
Our Knowledge Base has self-serve guides and how-tos for instant answers, day or night, without waiting on a reply.
Call or email us
Prefer to talk it through? Call +1-855-622-9369 or email support@undesked.com and reach a real person.
For emergencies, the mobile admin at app.undesked.com lets you broadcast, account for people, and manage from any phone, even when you are away from a kiosk.
The supercharger
Help that reaches the floor, not just the office.
The same translation that runs your workflows runs your support. Training, help articles, and every announcement about a change reach each worker in their language. Adoption is never gated by who speaks English.
Proof
Supported teams adopt. Adopted platforms stick.
When workers are supported and understood, they use the platform, and they stay.
Common questions about support.
Is support included or is it an add-on?
It is included. Lifetime support, training, customer success, and hardware replacement are part of your subscription. There are no support tiers to buy and no professional-services invoices for help.
How do I reach support, and how fast?
Open a ticket from the Support button in the platform, email the team, or contact your customer success partner directly. You reach people who already know your configuration, not a generic queue.
Can you build new workflows after we go live?
Yes. Send us a process and we build it as a workflow, the same way we did at onboarding. Ongoing configuration help is part of the relationship, not a separate engagement.
What happens if our hardware breaks?
We ship a replacement. Kiosks are warrantied for life and covered by your subscription, so a broken screen is a quick swap, not a purchase order.
Do you train new admins?
Yes. We onboard new admins, run refreshers, and share best practices, so your team stays confident as people move into and out of those roles.
Can our workers get help in their language?
Yes. Support content, training, and change announcements are delivered in each worker's language automatically, so help reaches the whole floor, not just English speakers.
Questions? You will always have someone to ask.
See how UnDesked support works in a 30-minute demo.