Why UnDesked / The Frontline Gap

The Frontline Gap

Most of your workforce.
Almost none of the software.

Frontline teams run the floor, yet operations and the people doing the work have no single place to manage from or work from. The result is a business run on paper, radios, and disconnected point apps.

The frontline gap
Share of the workforce on the frontline80%
Share of software investment built for them1%
Most of the people who run the operation, almost none of the tools. That is the gap UnDesked was built to close.

The deskless majority runs on the least technology.

Manufacturing still moves on paper travelers, binders, and clipboards while the back office runs on dashboards. The software was built for the desk, and the floor was left out.

0%
of the global workforce is deskless, about 2.7 billion people1
0%
of enterprise software investment is built for them1
0%
of operations still run on paper half the time or more2

Two worlds, one operation.

The office got the software. The floor got paper. Between them sits a gap no point app has closed: operations cannot see the floor in real time, and the floor cannot reach what it needs.

Operations

Runs on connected systems
  • Dashboards and reports
  • Email and chat
  • ERP, HRIS, and a system for everything
  • A real-time record of the work
The gap

The floor

Runs on paper and memory
  • !Paper checklists and travelers
  • !Binders and printed SOPs no one opens
  • !A whiteboard for the shift, wiped by morning
  • !Radios, hallway conversations, and word of mouth

No single place to manage from. No single place to work from.

The cost of the gap

The people who build everything work without the tools everyone else takes for granted.

Paper travelers, radios, and a different login for every task. One platform closes that distance.

One platform across the gap.

UnDesked gives operations a single place to manage from and the floor a single place to work from. The same workflows, on any device, in every worker's language.

OperationsManage from
Line 3 running, on targetlive
Near-miss reported, routed2 open
Onboarding in progress4 of 6
Manage Work
On the floorWork from
Pre-shift safety check
Read & sign: new SOP
Report an issuetap

One login. One record of the floor. One vendor for IT.

Governed the way IT needs
SSO and SAMLSCIM provisioningRole-based accessAPI and webhooksAudit logsOne vendor, one contract

The supercharger

And because it is one platform, it speaks every language at once.

Closing the gap is the win for any team. For a multilingual workforce it goes further: author once and every workflow, message, and document reaches each worker in the language they read, automatically. No extra tools, no extra step.

See the AI Translation Engine

Customer story

A Fortune 500 plastics manufacturer consolidated 50 facilities and 8,500 deskless workers onto UnDesked.

0%fewer safety incidents in two years
0xmore near-miss reports, 400 to 4,000 a month
0%lower workers' comp costs, about $2.2M saved
0%higher workforce engagement
"Before UnDesked, every problem on the floor meant another login and another vendor, and no one place to see any of it. Now safety, quality, training, and communications all run on one platform. I manage the whole operation from a single screen, and my team works from one source of truth instead of six."

A Fortune 500 plastics manufacturer. Read the full story3

Two frontline workers reviewing a workflow on a tablet on the floor

Close the gap on one platform.

Bring the paper, radios, and point apps your floor runs on today. We will show you the one platform that replaces them.

Sources

  1. Emergence Capital, The Rise of the Deskless Workforce, as cited by Skedulo; about 80 percent of the global workforce, roughly 2.7 billion people, work deskless, while only about 1 percent of enterprise software investment has been directed toward them. skedulo.com
  2. Skedulo, The State of the Deskless Workforce; 44 percent of organizations rely on paper-based processes half the time or more, and only 6 percent are fully digital. skedulo.com
  3. UnDesked customer case study, Fortune 500 plastics manufacturer. undesked.com/case-study