Manage devices, access, tickets, and support with custom triggered automations.
Device Provisioning
Problem: Manual setup is error-prone and time-consuming.
Digital Workflow:
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QR-code triggered provisioning with pre-determined apps.
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Assign user credentials and permissions.
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Track issuance, return, and condition.
Login/Access Recovery
Problem: Users get locked out and delay work.
Digital Workflow:
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Password reset via mobile or kiosk form.
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Auto-ID verification and escalation rules.
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Track access issue trends by user and system.
App Update Compliance
Problem: Outdated versions cause bugs and support tickets.
Digital Workflow:
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Alert frontline users to required updates.
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Confirm successful install.
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Block app use if not current.
Field Support Ticketing
Problem: Support requests are vague and disorganized.
Digital Workflow:
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Submit mobile tickets with screenshots or recordings.
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Auto-categorize by device, location, or error type.
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Track open tickets and resolution time.
Digital Literacy Training
Problem: Tech adoption fails due to low digital comfort.
Digital Workflow:
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Offer short interactive guides per app or task.
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Track who completes each module.
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Trigger retraining if repeated errors occur.
